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Ecowater Systems - Terrible company terrible service

This company needs to drug test the idiots who showed up to my house were high as a kite and didn’t know anything. No resolution. This idiotic bald middle eastern descent retard smelled like a pound.
2.8
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
#1187545
FROM beginning this has been POOR customer relations . AFTER installation & i paid costs is when I was informed the coupon from their website they WILL not honor. THen AFTER several calls i had made expressing that I do not believe the system is working, NO salt is...
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1.1
I liked
  • Fast install
I didn't like
  • Customer service
  • Anything about
  • Bad equipment
#1178750
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Ecowater Systems - What a load of crap!!!

My 79 year old mother has been renting a water softener for approximately 40 years at 20 dollar's a month and when I try to go in and purchase the old one she's had since about 2013 they try to charge me the same price as a NEW ONE SITTING IN THE SHOWROOM. Disgusted with the "Deal" they offered a loyal customer.
2.4
Details
Additional Fees
Billing Practices
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Saint Louis, Michigan
#1161128
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Ecowater Systems - Water softener leaking??/

Water coming out from the bottom of softener. Not running just damp spot. {{Redacted}}
4.7
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Value for money
I liked
  • First time user
I didn't like
  • First time user
#1143239
Have a Reverse Osmosis system we bought through Costco. Shortly after the warranty the thing started leaking. Called for service - was charged 186.00 for 15 minutes of work - replaced two seals. Two hours after the tech left the system was fully pressured and was...
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1.0
I didn't like
  • Customer service charged 186 dollars 15 minutes of work lied to
#1132523
Purchased a new R350 system with cash. Was working fine for 4 months then water tasted like and smelt like dirt. Owner stated we never bought a system from them. Was sent a set of filters to see if problem woykd go away. Problem persisted and whole tank under sink and...
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Anonymous
Jmmonly1

No follow-up . The company just does not care .

1.0
#1130425
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Ecowater Systems - Tremendous product and service.

Tremendous product and service. I've had other brands of water treatment and they reduced my water pressure and gave lesser flow rates. My EcoWater System is certified by an engineering third-party company called ISO 9001. My confidence was well placed and I am very happy with the local company and my equipment
#1123930
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Ecowater Systems - Tremendous product and service.

Tremendous product and service. I've had other brands of water treatment and they reduced my water pressure and gave lesser flow rates. My EcoWater System is certified by an engineering third-party company called ISO 9001. My confidence was well placed and I am very happy with the local company and my equipment
Shawboro, North Carolina
#1123928
Customer service is severely lacking. Have a water machine for almost 5 yrs from them and under contract. The machine breaks down and they take it away to repair after multiple failed attempts at repairing in the office. They did not offer to give us a replacement...
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Jmmonly1
Jmmonly1

I feel your frustration as we are undergoing the same treatment .

I purchased an Eco Water System from a neighbor and was pleased with the system, however I was told to choose products from them (come included with the system) that I would receive by mail with 30 days. The system was installed in late March early April 2017. My rep...
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Anonymous
Txguy627

Wow, and Costco is now selling these products! Glad I read this information before committing to such a large purchase.

2.6
I didn't like
  • There is no customer service to depend on
#1101253