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EcoWater Systems called for an annual service on our water softener and said they had a special for $119.00. Then the serviceman said it needed disk kit because it was leaking.

He said the disk kit was $45.00. He ended up charging me $364.00. I looked online to find out that the Disk Kit cost was $45 and therefore he charged me $200 to install the kit which took a total of 15 minutes. When i complained he offered to remove the tax.

This is a major rip off and I want to notify as many people as possible.

I will contact the parent company in St.

Paul, MN as well. I will do all I could to make this company's name "MUD" in Fresno.

Location: Fresno, California

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Guest

Actually the business used to be owned by Norman Frisch. Then Mike Dermanouel and Ken Steitz purchased the business, hence the business is incorporated under the name Steitz Dermanouel, Inc.

Elaine Bernard Steitz is still with the company. She is the managing partner. Check your facts Dave. These people are really rude people and are are very disrespectful to their customers and employees alike.

Do yourself a favor, do business with someone else like Rainsoft or Culligan locally. Google "Elaine Bernard Steitz". That should about do it for anybody out there that has questions about this company.

Most of their long time employees are quiting the company. It is like Rats leaving a sinking ship over there.

Guest

Does anyone know how to get a hold of these people? I've tried multiple numbers and they r not in service or no answer. So frustrated :(

Guest

If you're going to complain, get your facts straight. Disc kit is not $45.00.

It's $220.00 for the full kit. As for Elaine Bernard Steitz, she was a manager, not a managing partner.

She is no longer working there and the company has been under new ownership since April 2011. The new owner is a well known very reputable Fresno business man.

Guest
reply icon Replying to comment of Guest-386631

elaine steitz is the owner! mike d is her silent partner.

Guest

Are the waterspots you are talking about when you use the dishwasher? If so, use another type of dishwasher tab. The gel packs do not leave waterspots anywhere, also don't run the heated dry cycle, just let them air dry.

Guest

Had a man out to test the water, everything came back good, so e said, now there's dirt coming from my faucets!!! Sick!!!

I had to basically beg these people to come and take a look. They were trying to diagnose everything over the phone and quoted a 5000.00+ repair, without ever seeing the system!

The old woman owner was rude! :(

Guest

I have one of these systems ascend it works great have never had a problem and to the guy complaining about the labor I am a repair man for whirlpool and when I go to repair a washing machine it usually involves a 60 dollar part and about 150 in labor.i mean what do you want the guy to work for free

Guest

Yes they are jokes and the managing partner in the business is Elaine Bernard Steitz. Google her name in Fresno, CA. Yes she is the same Elaine Bernaard Steitz that has a felony conviction for Embezzlement from a Foster Care Agency.

Guest

These people are complete jokes! Their water filtration system is *** and their salesmen are just plain rude!

Very unprofessional!

Waterspots everywhere! Im disgusted by them!

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