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Have a Reverse Osmosis system we bought through Costco. Shortly after the warranty the thing started leaking. Called for service - was charged 186.00 for 15 minutes of work - replaced two seals. Two hours after the tech left the system was fully pressured and was...
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1.0
I didn't like
  • Customer service charged 186 dollars 15 minutes of work lied to
#1132523
Purchased a new R350 system with cash. Was working fine for 4 months then water tasted like and smelt like dirt. Owner stated we never bought a system from them. Was sent a set of filters to see if problem woykd go away. Problem persisted and whole tank under sink and...
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1.0
#1130425
Customer service is severely lacking. Have a water machine for almost 5 yrs from them and under contract. The machine breaks down and they take it away to repair after multiple failed attempts at repairing in the office. They did not offer to give us a replacement...
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Jmmonly1
Jmmonly1

I feel your frustration as we are undergoing the same treatment .

Ecowater Systems - Tremendous product and service.

Ecowater Systems
#1123930
Tremendous product and service. I've had other brands of water treatment and they reduced my water pressure and gave lesser flow rates. My EcoWater System is certified by an engineering third-party company called ISO 9001. My confidence was well placed and I am very happy with the local company and my equipment
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Ecowater Systems - Tremendous product and service.

Ecowater Systems
#1123928
Tremendous product and service. I've had other brands of water treatment and they reduced my water pressure and gave lesser flow rates. My EcoWater System is certified by an engineering third-party company called ISO 9001. My confidence was well placed and I am very happy with the local company and my equipment
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Ecowater Systems - Does not soften water all the time

Ecowater Systems
#1050471
Hard water during the week and alot of the month
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Ecowater Systems 3502 Water Filtration System Review

Ecowater Systems
#1004739
5.0
Details
We've had the system for about a month now and we love it. Our cloths are cleaner and I have the satisfaction of knowing my kids wont be bathing in chlorine.
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Billing Practices
Price Affordability
Product or Service Quality
Reliability
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Value for money
I purchased an Eco Water System from a neighbor and was pleased with the system, however I was told to choose products from them (come included with the system) that I would receive by mail with 30 days. The system was installed in late March early April 2017. My rep...
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Anonymous
Txguy627

Wow, and Costco is now selling these products! Glad I read this information before committing to such a large purchase.

2.6
I didn't like
  • There is no customer service to depend on
#1101253
Called local water company to change residential water filter. I am on a water well. The technician arrived and had no idea what to do. ( bad sign) he called his office for instructions and proceeded to turn off the water but not the well pump. When he finished there...
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1.6
I didn't like
  • Impossible to talk with co rep
#1048880
Bemidji Ecowater....Absolutely the worst service we have ever experienced. I would rate the system itself as good, but the service is bad...bad...bad!!! We called them for service, they never come, then they say they have no record of us calling, finally they come. I...
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Anonymous
Anonymous

Worst system ever go with pro NRV awesome system

1.0
#1006939
I have had an ecowater water softener system for over five years now and love my on demand system. Before that, I had owned a Culligan system and this ecowater softener out performs the Culligan softener and is virtually problem free except for every few years, we...
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4.7
#994981
After being two months late delivering salt, the serviceman told me I needed a new water softener instead. The cost was in the mid-three thousand dollar range. I found a great replacement from another company, though, for over a thousand dollars less. Ecowater was...
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Anonymous
Costco Member

The water system is good, but the services are really really bad. I had my system for 2 years and still i can not get any service? I am ending up having to buy another water u...

2.3
#969588
After being 2 months late delivering salt, Ecowater tried to sell me a new water softener for almost $4000.00. They didn't leave any salt, therefore. In obvious anger that I went and found a better, cheaper water softener elsewhere, Charles called me to tell me he's...
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#969581
Had to wait for over a month to get product and when it arrived the box it came in had an empty cheetos bag in it. Horrrible coustomer service and Horrible managment all around a bad company. Take your buisness elsewhere. After purchasing the product did not preform...
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I didn't like
  • Customer service
  • Impossible to talk with co rep
  • Lousy customer service
#964781