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Don't get me wrong. I LOVE my water system.

The water in Alb is hard and awful and full of chlorine. What I DIDN'T like was the fact that they installed BEFORE they actually had our financing secure. When the first finance company denied us (we had just bought the house and should have just rolled it into the mortgage) they changed financing and I ended up with a loan for $6 grand at 25%! I would have been better off just getting another credit card.

I paid over 3K in interest alone and still had a balance of $5500 when I paid it off this month. Buyer BEWARE!!!!!!

Location: Albuquerque, New Mexico

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Guest

I am in the exact same boat. I can't believe I got swindled like this.

Worst purchase I've ever made. There's no way out.

Guest

You signed the contract, why blame anyone else?

Guest

Thank you for your kind words about our water systems. I'm very glad to hear you're happy with how well your water system handles the hard, chlorinated water we have in Albuquerque. We're very proud of providing high quality, made in the USA, water treatment equipment with lifetime warranties.

I'm sorry to hear about your financing situation and wish you would have come to us sooner. Our top tier financing is very reasonable and the absolute highest rates through any of our programs are 17.9% not 25%. All of the information including interest rates, monthly payments, total amount financed, and total interest fees is spelled out in detail on the paperwork you signed. We certainly don't try to misrepresent any of those things to you.

If you had contacted us at the time that you weren't accepted by the first finance company to let us know you weren't happy with the rates of the next company, we could have put you in touch with some local credit unions or provided some other options. We work hard to provide as many financing options as possible.

Unfortunately, without at least a phone call to our office at the time you signed the finance agreement, there isn't much we can do. Obviously that's regrettable for both of us since we certainly don't want any upset customers. Once the financing plan is in effect, that's an agreement outside of our control as the finance companies are completely separate businesses.

If you, or anyone reading this, ever has an issue, please call us right away so we can address it for you. We've served over 10,000 customers in Albuquerque over the last 20 years and a business just wouldn't be around that long in a local market if we were intentionally misrepresenting our services.

Kind Regards,

Kevin Albert

President EcoWater New Mexico

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