EcoWater SystemsComplaints and Reviews

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  • Customers like
    • Long lasting err3000 great unit 1
    • Results 1
    • System and results 1
  • Customers don't like
    • Bad equipment 3
    • Customer service 2
    • Horrible systems and a horrible company 2

I have spent three days and numerous hours calling from Florida to California and back to San Antonio and outside San Antonio. I still do not have the name and phone number of someone to service my system and change out the filters - neither from Costco or EcoWater. the are listed in the yellow pages of San antonio. I called the number to find it had been disconected. They should disconnect... Read more

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This is the worst system there is. We have contacted the company in Marshall Mn and they come out and it doesn't get any better. My hair is turning orange and the bottom rack in our dishwasher is rusting away. They say it is because our water is so hard, but we share a well with neighbors who have a different system and they aren't having problems. I checked online about my hair turning color... Read more

Was this review helpful? 0 1

Terrible service . Purchased whole house system . They were great sellers . System it's been not working for a month and nobody wants to come and check it . Even call manufacturing company . Linda on the phone was not only rude but told me they don't really care about what their dealers do . Add comment

One of the most blatant cases of "bait and switch" Ive ever been put through! Tech showed up without any parts or repair equipment, did nothing but talk an upsell! Extorted $75 and the appliance still sits untouched. Do yourself a favor and bypass these douchebags or youll find yourself on the other end of a *** like I did. Add comment

As a satisfied 10 year owner of an Ecowater ERR3000 water softener/filter, all I can say is, my experience has been nothing short of great. My system completely softens my water and removes chemicals like chlorine without fail. Sure, I've had to keep up on simple maintenance, things like replacing seals in the head (which I can do myself) for about $35 bucks, running some citric acid through my... Read more

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I had them reinstall a water softner and put a new part on there that took all of 1 hour to do. I was at work so my mom was at my home. When I came home to review the bill, I was PISSED when I saw the bill. Ridiculous service fees! They charged an installation and a trip charge? WTH?? That alone was 205.00. I made a huge mistake going with this company. Should have stuck with my instincts! I... Read more

Was this review helpful? 1 1

From reading the reviews, it seems like everyone is in the same old rut of getting fooled by an electric company into thinking that they are getting something more for their money...your not. The guys from ECO water are no exception! They come into your home bragging about how great their system is, its USA made, its so efficient, we have the best service...give me a break, they all say the same... Read more

Was this review helpful? 2 2

this is the worst water filtration unit we have ever owned at any of our homes. We have had a rainsoft and a culligan and liked both of them. This unit works horrible and is very overpriced. The current Tucson owners buy the units for $800 and sell them for $5990., which is outrageous. I can't believe Costco endorses them, but they get a lot of money from all the sales of the systems. If you... Read more

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Can anyone explain Lifetime warranty to me. We purchased a water softener. Our warranty says that they guarantee that for the lifetime of the original owner, the Mineral tank will not rust, corrode, leak, burst, or in any other manner fail to perform its proper function. Our burst due to a factory default and sent water flooding through our home. One month later, we are still building back with... Read more

Was this review helpful? 1 2

This company is owned by the Dennis Benefield brother of Adam Benifield who owned Revolution water. They are NOT APPROVED by the BETTER BUSINESS BUREAU!!!! Revolution water sold me inadequate system the all in one, that is not the industry standard. It breaks all the time. Revolution water promised me a life time warranty and they did not honor the warranty. I have had to pay for repairs, despite... Read more

Was this review helpful? 6 3
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