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2.3 Based on 25 reviews
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Ecowater model # ECR 3500 R20. SN 5194 For the past 3 weeks I have been trying to get my local service/seller to supply me with a part (he says it needs a part to keep it from running tons of water into my septic). I try to talk with someone at Ecowater and all I get is a referral to the local guy I am having this lousy service from. I want someone from the company to call me so I can get this unit operating--NOT MY LOCAL GUY! Now I am... Read more

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Ecowater Systems is a water treatment equipment manufacturer. You have problems with an individual dealer, who may have Ecowater in their name, but they are not Ecowater. I work for another dealer of Ecowater equipment out of Pennsylvania. Our company's name does not even contain the word Ecowater. Do not blame the product's maker for a dealer problem with customer service. Just like in all things, you are going to find some excellent... Read more

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I moved into a house that had an existing Eco Water System. I was given no paperwork or information on the system other than it was soft water. I have no experience with well water at all. I found in our local area a dealer who would service my equipment and he did so for about a year. One day the sevice tech old me I had the highest level of iron he had ever seen as he was cleaning a filter. He cleaned the filter and left and about 10 days... Read more

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We bought our $5000 water softener over two years ago and Doug Davidson, the very experienced retailer for the Evans, GA area, lied to us when giving his sales pitch. As we knew we were moving in the near future, we asked him what the cost for moving the filtration unit would cost. He said flat out that it would be free. I asked if they have it in writing and all he said was it's just free no matter what. That was a big fat lie because when we... Read more

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I purchased a house with an older 1000 R22 water softening system. I have had no luck obtaining an owner's manual either on line or through customer service. I got the telephone run around from one department to another and back again. I asked to speak with a manager and was routes to a ring and no answer line, without follow-up. I do not recommend this company for after the sale service. Do I need more than eight words to sum this up? ... Read more

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We only started with them last year. A worker was supposed to have checked the system, take it apart and put it back together. It worked until December when it started using water all the time. We were out of the country and got a bill for $600, where usually we pay approx. $130. We called and a worker came and told us that system has never been taken apart, nor cleaned or served. Then in January another $600. We called and they basically... Read more

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People need to realize that EcoWater Systems is a manufacturer and distributor. They do not sell nor install nor maintain on the retail level. All dealers are independent operators. The problem does not exist with the product but with the individual dealer. Let me try to explain it this way. You buy a Michelin tire from Black's Tire Service. They promise you free rotations and 1/2 price oil changes. 1 month later they go out of business. You... Read more

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I have spent three days and numerous hours calling from Florida to California and back to San Antonio and outside San Antonio. I still do not have the name and phone number of someone to service my system and change out the filters - neither from Costco or EcoWater. the are listed in the yellow pages of San antonio. I called the number to find it had been disconected. They should disconnect all this companies systems and refund the money -... Read more

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This is the worst system there is. We have contacted the company in Marshall Mn and they come out and it doesn't get any better. My hair is turning orange and the bottom rack in our dishwasher is rusting away. They say it is because our water is so hard, but we share a well with neighbors who have a different system and they aren't having problems. I checked online about my hair turning color and it was stated if you have a decent water... Read more

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Terrible service . Purchased whole house system . They were great sellers . System it's been not working for a month and nobody wants to come and check it . Even call manufacturing company . Linda on the phone was not only rude but told me they don't really care about what their dealers do . Add comment

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