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  • Customers like
    • Long lasting err3000 great unit 1
    • Results 1
    • System and results 1
  • Customers don't like
    • Bad equipment 3
    • Customer service 2
    • Horrible systems and a horrible company 2

We bought our $5000 water softener over two years ago and Doug Davidson, the very experienced retailer for the Evans, GA area, lied to us when giving his sales pitch. As we knew we were moving in the near future, we asked him what the cost for moving the filtration unit would cost. He said flat out that it would be free. I asked if they have it in writing and all he said was it's just free no matter what. That was a big fat lie because when we called Doug today and requested them move the unit for us for free, two years after the purchase... Read more

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I purchased a house with an older 1000 R22 water softening system. I have had no luck obtaining an owner's manual either on line or through customer service. I got the telephone run around from one department to another and back again. I asked to speak with a manager and was routes to a ring and no answer line, without follow-up. I do not recommend this company for after the sale service. Do I need more than eight words to sum this up? Really? Read more

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We only started with them last year. A worker was supposed to have checked the system, take it apart and put it back together. It worked until December when it started using water all the time. We were out of the country and got a bill for $600, where usually we pay approx. $130. We called and a worker came and told us that system has never been taken apart, nor cleaned or served. Then in January another $600. We called and they basically said: "Tough! You will have to pay." Took no responsibility and didn't offer solutions. Yuck!!! Read more

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People need to realize that EcoWater Systems is a manufacturer and distributor. They do not sell nor install nor maintain on the retail level. All dealers are independent operators. The problem does not exist with the product but with the individual dealer. Let me try to explain it this way. You buy a Michelin tire from Black's Tire Service. They promise you free rotations and 1/2 price oil changes. 1 month later they go out of business. You would not be screaming about Michelin because you know that it is not a Michelin franchise but a... Read more

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I have spent three days and numerous hours calling from Florida to California and back to San Antonio and outside San Antonio. I still do not have the name and phone number of someone to service my system and change out the filters - neither from Costco or EcoWater. the are listed in the yellow pages of San antonio. I called the number to find it had been disconected. They should disconnect all this companies systems and refund the money - they can't pay for the time and aggrevation spent trying to get survice. Read more

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This is the worst system there is. We have contacted the company in Marshall Mn and they come out and it doesn't get any better. My hair is turning orange and the bottom rack in our dishwasher is rusting away. They say it is because our water is so hard, but we share a well with neighbors who have a different system and they aren't having problems. I checked online about my hair turning color and it was stated if you have a decent water softener you don't have this problem. Read more

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Terrible service . Purchased whole house system . They were great sellers . System it's been not working for a month and nobody wants to come and check it . Even call manufacturing company . Linda on the phone was not only rude but told me they don't really care about what their dealers do . Add comment

One of the most blatant cases of "bait and switch" Ive ever been put through! Tech showed up without any parts or repair equipment, did nothing but talk an upsell! Extorted $75 and the appliance still sits untouched. Do yourself a favor and bypass these douchebags or youll find yourself on the other end of a *** like I did. Add comment

As a satisfied 10 year owner of an Ecowater ERR3000 water softener/filter, all I can say is, my experience has been nothing short of great. My system completely softens my water and removes chemicals like chlorine without fail. Sure, I've had to keep up on simple maintenance, things like replacing seals in the head (which I can do myself) for about $35 bucks, running some citric acid through my salt tank once in awhile to freshen the softening resins, but hey, any machine needs a little tune up here and there. I can also tell you that even... Read more

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I had them reinstall a water softner and put a new part on there that took all of 1 hour to do. I was at work so my mom was at my home. When I came home to review the bill, I was PISSED when I saw the bill. Ridiculous service fees! They charged an installation and a trip charge? WTH?? That alone was 205.00. I made a huge mistake going with this company. Should have stuck with my instincts! I can't do anything about it now but I hope this review will help others stay away from this money hungry company with no sense of integrity! Lavergne, Tn... Read more

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