EcoWater SystemsComplaints and Reviews

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2.4 Based on 20 reviews
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  • Customers like
    • Long lasting err3000 great unit 1
    • Results 1
    • System and results 1
  • Customers don't like
    • Bad equipment 3
    • Customer service 2
    • Horrible systems and a horrible company 1
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One of the most blatant cases of "bait and switch" Ive ever been put through! Tech showed up without any parts or repair equipment, did nothing but talk an upsell! Extorted $75 and the appliance still sits untouched. Do yourself a favor and bypass these douchebags or youll find yourself on the other end of a *** like I did. Add comment

  • Nov 01
  • Utility
  • Phoenix, Arizona
  • Ecowater Systems Err3000 Softener
  • 231

As a satisfied 10 year owner of an Ecowater ERR3000 water softener/filter, all I can say is, my experience has been nothing short of great. My system completely softens my water and removes chemicals like chlorine without fail. Sure, I've had to keep up on simple maintenance, things like replacing seals in the head (which I can do myself) for about $35 bucks, running some citric acid through my... Read more

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  • Oct 22
  • Utility
  • Clarksville, Tennessee
  • Ecowater Systems Billing Department
  • 2
  • 2
  • 457

I had them reinstall a water softner and put a new part on there that took all of 1 hour to do. I was at work so my mom was at my home. When I came home to review the bill, I was PISSED when I saw the bill. Ridiculous service fees! They charged an installation and a trip charge? WTH?? That alone was 205.00. I made a huge mistake going with this company. Should have stuck with my instincts! I... Read more

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  • Oct 06
  • Utility
  • The Villages, Florida
  • Ecr 3500 Series
  • 1
  • 1
  • 625

From reading the reviews, it seems like everyone is in the same old rut of getting fooled by an electric company into thinking that they are getting something more for their money...your not. The guys from ECO water are no exception! They come into your home bragging about how great their system is, its USA made, its so efficient, we have the best service...give me a break, they all say the same... Read more

Was this review helpful? 1 1

  • Oct 02
  • Utility
  • Ecowater Whole Home Water Filtration System
  • 417

this is the worst water filtration unit we have ever owned at any of our homes. We have had a rainsoft and a culligan and liked both of them. This unit works horrible and is very overpriced. The current Tucson owners buy the units for $800 and sell them for $5990., which is outrageous. I can't believe Costco endorses them, but they get a lot of money from all the sales of the systems. If you... Read more

Was this review helpful? 2 2

  • Sep 03
  • Utility
  • Perth-Andover, New Brunswick
  • Ecowater Esd 525 Softener
  • 645

Can anyone explain Lifetime warranty to me. We purchased a water softener. Our warranty says that they guarantee that for the lifetime of the original owner, the Mineral tank will not rust, corrode, leak, burst, or in any other manner fail to perform its proper function. Our burst due to a factory default and sent water flooding through our home. One month later, we are still building back with... Read more

Was this review helpful? 0 1

  • Jul 29
  • Plumbing
  • Leander, Texas
  • Ecowater Water System
  • 4
  • 4
  • 739

This company is owned by the Dennis Benefield brother of Adam Benifield who owned Revolution water. They are NOT APPROVED by the BETTER BUSINESS BUREAU!!!! Revolution water sold me inadequate system the all in one, that is not the industry standard. It breaks all the time. Revolution water promised me a life time warranty and they did not honor the warranty. I have had to pay for repairs, despite... Read more

Was this review helpful? 4 2

  • Jul 27
  • Utility
  • Dallas, Texas
  • Ecowater Systems Staff
  • 2
  • 2
  • 380

Jim O Brien is a happy go lucky guy that always has a positive outlook on life no matter how bad things are. He uplifts everyone around him with his positive and glass is half full attitude and does not deserve the criticism he is receiving from this review. He is a relentless salesman who never hears the word no but he genuinley believes in the product he is selling and knows that everyone... Read more

Was this review helpful? 2 5

  • Jul 12
  • Utility
  • Fort Myers, Florida
  • Ecowater Water Softener
  • 559

We live in a rural part of Collier County in Southwest Florida. There is no city service so we have to get our water from wells. The Ecowater system was installed in our home when it was built in 2007. It never worked properly. The system was supposed to remove iron and sulfur but never did. While the builder was in business(housing market crashed and builder went out of Business) the... Read more

Was this review helpful? 3 0

  • Jul 06
  • Installers
  • Venice, Florida
  • Ecowater System
  • 331

Purchased a brand new system that has never been correctly installed even after SEVEN call-backs. Leaky fittings, broke the fittings on my pump, replaced it with 1/2 horse cheapie so now I have no water pressure. Service workers are arrogant and even the owner came out, saw the system leaking everywhere and tried to tell me my well is failing...of course that's going to cost me even more! They've... Read more

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